Pitch Letter- (in class assignment) 2/25/2009

Emily Belding

MCOM 100w M/W 1:30

Pitch Letter

Word Count: 192

Dear Editor,

Sightless since childhood, Doug Rose is a technical support genius at Packard Bell. Rose is a self-taught electronic wizard that helps Packard Bell, the third-largest manufacturer of personal computers in the U.S. take such pride on its technical support and service to customers.

A 34 year-old resident of Thousand Oaks, Calif., Rose has mastered his senses in learning the documentation on hardware, software platforms, Braille equipment, voice recognition system, memorization and sound to correctly diagnose computer problems. At Packard Bell, one can find Rose at his desk with his black Labrador at his feet, taking one of the 60,000 calls from customers who access Packard Bell’s tech support each week. Most callers never learn that he is blind.

I propose this article on Doug Rose, first to let people know about how his handicap has not affected him in the workforce and second I have been working at Packard Bell for fifteen years now alongside Doug Rose and he is an inspiration to all.

I’ll call you next week to see if you are interested in an article like this for the Los Angeles Times.

Sincerely,

Emily Belding